I studied for a university credit-rated Professional Diploma with the UX Design institute between July 2020 and March 2021.

I have learned that UX is problem solving discipline, it’s about understanding the users problems and designing software that helps solve those problems.

Personally I found UX Design fascinating, which hopefully shows in my work- see my Fly UX case study. I am very proud of my 89% overall pass mark. And, chose to move immediately on to study UI Visual Design, which I hope will compliment my art direction skills.

Skills I have learned in this process:

• A host of new tools like Miro, Loom, Adobe XD, Slack & Figma

• How to recruit and manage participants for usability tests

• How to write a script and host a usability test

• Note-taking, picking out key insights observed

• How to look at a problem purely from users point of view, and not to allow any of my bias opinions in

• Taking unstructured data, and making in structured by analysing it

• Pen & paper- sketching is an important step in the design process

• Creating an interactive working medium-fidelity prototype

• How to annotate the wireframe in order to create an effective handover document for the developers

• Test, test, test.

• And always design with the user in mind